Orders

We make every effort to ensure that all vinyl records and any other products we supply are of the highest quality, reach you in the very best condition, and are delivered promptly.

All products are boxed and brand new unless clearly stated otherwise or would be listed as second hand. PLEASE NOTE: With being a new business orders can only be taken over the telephone. You may order via email by leaving details at your own risk. Once orders are complete all information will be taken off our system for security reasons.

Back Orders

If any goods are out of stock and a credit / debit or charge card has been used to place the order, automatically we will make you a back order. Once the product is back in stock with in eight weeks we will send it out to you with no extra shipping charge. If it is after the eight week period, we will email you with notification, that the goods are in stock , in which time your charge for the items will have been refunded and you will need to re-order. You may cancel your back order any time with in the eight weeks and there will be no extra charge and no costs just by email or phone. Please note that when cancelling a back order from us that you receive confirmation that it is cancelled. Please note that people who do make a back order with out payment will be contacted by phone or email, but have no obligation to purchase the items. We DO NOT reserve stock due to being unfair to other customers.

Credit / Debit / Charge Cards

Credit, debit and charge cards are accepted without surcharge. We reserve the right to deliver only to the cardholders billing address. Orders sent to a non card registered address are sent at the liability of the customers. If requesting an alternative address please state this when ordering. We DO NOT deliver or ship to any university addresses . The use of stolen credit cards will result in international police notification and court action.

Cheques

Personal and business cheques are excepted but clearance is required prior to shipping. This can take up to 10 working days from receiving the cheque. Please note that we only except UK cheques only. Items cannot be reserved when waiting for cheques to be cleared. IMPORTANT: Please make sure that your full name and address is written on the back of the cheque.

Prices

We reserve the right to amend our prices without prior notice. Customers will be notified of any changes in our prices before there order is despatched. All orders are accepted subject to availability of stock at any time of picking the order. Prices are correct on the time of publication or upload to our website. We have the right not to supply goods until we confirm acceptance of your order. The acknowledgement email you will receive is not always confirmation of your order.

Purchasing goods from us

We are unable to process your order until your payment method has been received. All credit / debit and charge cards will need proof of acceptance and address. By submitting your order, you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods. IMPORTANT: please note you will be passing your details onto couriers and subcontractors. Personal details will be removed from our system at the end of purchase but will only be kept on record of receipt. No items or goods shall pass from B-I-D Records to the customer until payment has been received in full. Customers are responsible for the suitability of the goods they purchase. If any product supplied is not used for its right purpose, subjected to abuse, and has had unreasonable usage will void the warranty on the goods. Please note we DO NOT reserve any items at any time as it is unfair to other customers.

Product Guarantees

We DO NOT supply goods or hardware on a trial basis. All hardware goods are covered by the respected manufacturers warranties. Warranty details and length are included with the products, usually these are with the products and have a minimum of 12 months. Exceptions are the wear and tear of cross faders on mixers, professional use and neglect.

Product Descriptions

Some products we sell are of a technical nature. Unfortunately it is not practical to publish detailed specifications of all goods and maintain up to date specifications. Drawings , photographs, descriptive matter, specifications and advertising are for the sole purpose of providing illustrations and approximate descriptions only. For more detailed explanation you can contact B-I-D Records and this will be based on our own independent product testing and is opinion only. Products we sell for manufacturers reserve the right to amend their product specifications without prior notice.

Shipping

All records are mailed in strong cardboard envelopes. All other orders are shipped in appropriate packaging. We advise you to ensure somebody is present at the delivery address since some items may need a signature. Once goods are signed for they become your responsibility. We reserve the right to alter the shipping option of an order in the case of certain items not being in stock. This will only be implemented on rare occasions to save you money on postage charges. In the unlikely event that your order is damaged in transit, a replacement order will be issued. If we cannot supply an identical order we will issue you with store credit to use on a later date. If your order does not reach you with in the seven days estimated you should email or contact us by telephone. ( This applies to UK customers only ).

Shipping Times

When orders are shipped they are handled by third party couriers, therefore all delivery dates and times given are only estimates. We endeavour to deliver your goods with in the estimated time of 2 to 7 working days, however, on rare occasions the delivery maybe delayed, we CANNOT be held responsible for delays by the courier / postal service or for any consequential losses you may suffer if the delivery is not on time for whatever reason. Shipping to remote locations may, on rare occasions, be slightly delayed by the courier and postal services i.e., Christmas/ holiday seasons.

Shipping Charges

Shipping charges will be calculated on weight and mass and can be seen on our website or by calling on the phone when ordering by traditional mail order. If your order is returned to us undelivered due to your own fault you will be responsible for re-shipping charges.

Cancellations

You may cancel any order before it is shipped. Once shipped, the order is complete and cannot be cancelled . Returns Terms and conditions will then come into affect. If you cancel by email you will have to receive confirmation first. Your order is not cancelled until you receive this first. The ideal way would be to cancel by telephone as they can be cancelled instantly.